FAQ

We recommend a tutorial video on how to order the correct key (click here)

FAQ

We recommend a tutorial video on how to order the correct key (click here)

I. What will I receive?
We will send you the full product needed to for your keyboard. The set includes:
• a key,
• a hinge,
• a cup.
II. How do I choose the right hinge?
There are many types of hinges. Identical keyboard soften use different kinds of hinges.
III. How do I find the right key?
Method 1:
Select your laptop model from the category tree. First, choose your laptop's brand, then the model and series (all this information can be found on the device). You will be redirected to a page showing the types of keyboards used in that model.

Method 2:
Type your device model in the search bar on the homepage. After clicking "search," available models will appear. Below the search bar, you will find a button How to use the search engine? with information on how to correctly enter your model.

Method 3:
Contact us via the contact form. Send us a photo of the empty space where the key was and write which model it is, and we will select the appropriate key.
IV. How can I check if a key is available?
After selecting the keyboard, all the possible types of hinges used in this model are displayed. On the left side of every type of hinge is picture of the keyboard, which can be enlarged. Keys that are not available at this moment are displayed as white gaps in this picture.
V. Are the keys new?
Most of the keys come from recycling. All photos posted on our website show the actual condition of keyboards that we have. You can see how a single key looks like.
VI. When will I receive the product?
VII. How the keys are sent?
The keys are packed in bubble bags and shipped in envelopes.
VIII. Is it possible to buy a key that is presently unavailable?
If your keyboard is not available, you can contact us. The email should contain:
• a photo of the keyboard,
• a photo of the hinge,
• wa description of the keyboard model (as detailed as possible).

There is a high probability of matching the right key. If it is not possible, we encourage you to visit our website regularly because the key may be available soon.
IX. Is it possible to fix a damaged key or hinge?
Unfortunately this is not possible. Broken items are too small to be suitable for gluing.
X. What is the cost of shipping when you buy a key and a heavier product (eg. compressed air)?
Shipping cost are always the same regardless of the number and weight of purchased products. "Shipment".
XI. Is it possible to pick up a key personally?
Unfortunately this is not possible. We send products only by post.
XII. What if I have a keyboard with a regional layout (German, Danish, Italian etc.)? Is it possible to purchase a key with a letter in such a language?
We also have keyboards with other than standard layouts. If you have not found the appropriate key in the store, please contact us.
XIII. How can I pay for purchased products?
You can pay by: Skrill, PayPal, credit card, or bank transfer.
XV. What happens if I choose an unsuitable key? Can I return it?
Of course. If a key does not match your keyboard or you are unsatisfied with it, you can return or exchange it within 14 days of receipt. Please inform us about it in advance and then send it by post to:

Returns
Laptopkey.eu. Milek Krzysztof
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland / Polska
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Below are examples of correct entries in the search engine:

Your laptop model What to enter
Lenovo Thinkpad EDGE E120E120
Acer aspire 57385738
Sony Vaio SVE1111M1ESVE11
Samsung NP350E5C-A05PLNP350E5C
Dell Inspiron 17R17R
Toshiba Satellite L850-B206L850
Asus EEE PC 1001HA 1001HA
DELL MINI 10181018
Fujitsu-Siemens Amilo A1451A1451
Packard Bell iPower GX-MGX-M
Acer Aspire ONE ZG5ZG5

If you encounter any problems, please contact us


CONTACT

+48 888 333 177

WhatsApp +48 888 333 177